Some presentations I've done:
IHI Office Summit 3/28/04 Office Efficiency
AAFP Scientific Assembly 2004:
Office practice change package
Phenominal care teams
Model for improvement: Making changes happen in your practice
Where the rubber meets the road: putting it all together
HOW'S YOUR HEALTH
Your Personalized Guide to the Best Health Care . . .
INSTITUTE FOR HEALTHCARE IMPROVEMENT
A Resource from the Institute
CONTACTING THE PRACTICE
CREATING AN IDEAL PRACTICE
Information on Creating the Ideal Practice.